General FAQs

How do I view my past purchases in the new WL TV Model?
Any customers that have previously purchased individual programs will still have access to those videos.  To view those videos, make sure that you are logge...
Sat, Mar 23, 2019 at 9:36 AM
What is a Wanderlust TV Subscription?
Subscribing to Wanderlust TV means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package for a recurring m...
Mon, Mar 25, 2019 at 10:09 AM
Where can I find the Wanderlust TV app?
You can now access Wanderlust TV on thousands of devices via our new apps on iOS (iPhone and iPad), Apple TV, Android, Amazon Fire TV and Roku.
Sat, Mar 23, 2019 at 9:36 AM
How can I access Wanderlust TV?
You can access Wanderlust online and via the following apps:  iOS AppleTV or tvOS Android Roku FireTV or Amazon Fire
Mon, Apr 1, 2019 at 1:23 PM
How does the free trial of Wanderlust TV work?
Signing up for our Free Trial allows you to give Wanderlust TV a test drive without being charged. Once the Free Trial expires, you’ll be transitioned into b...
Sat, Mar 23, 2019 at 9:42 AM
I signed up for a free trail and was charged, what happened?
Free Trials only last for a certain period of time before converting into full-fledged Subscription accounts. Your Free Trial period has simply expired and ...
Sat, Mar 23, 2019 at 9:42 AM
I'm having trouble purchasing with my card, why?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purc...
Sat, Mar 23, 2019 at 9:39 AM
I forgot my password or wish to change it, what do I do?
If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your ema...
Sat, Mar 23, 2019 at 9:41 AM
I uninstalled the app on my phone. How do I cancel my subscription?
IMPORTANT: Uninstalling the app will not automatically cancel your subscription. You must cancel your subscription to end your subscription. If you uninstall...
Sat, Mar 23, 2019 at 9:43 AM
Can I get a refund?
Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You ...
Sat, Mar 23, 2019 at 9:44 AM